We can agree that regardless of the software, supporting that software can be onerous. Sometimes the manufacturer’s support just isn’t enough help to keep the software operating to the effectiveness needed for day-to-day operations. That’s where ehrSIO Projects, LLC comes in: we will handle overflow support issues. This service is becoming more necessary as IT departments discover they don’t have personnel to devote to hyper-vertical tasks that keep the software running…Tasks like networking, hardware interfaces, user account management and vendor relationship management are demanding on resources, leaving managers short-handed. Taking a portion of the software support off the IT department’s plate has proven effective in our experience over the past few years providing EHR support to larger operations where many locations and hundreds of users demand attention.
Tracking is important, and we can use your system or ours to track trouble tickets from reporting to resolution…this becomes doubly important to us. First, our customers tend to renew our contracts when we can offer statistics on success, proving an effective budget line. Also, the metrics inherent to tracking success leads to ehrSIO contract renewals. We are accustomed to renewals because our support efforts lead to resolution of hundreds of individual issues and in the bigger picture, achievement of project goals.
If you have a project under way to make your organization completely paperless and keep it that way, ehrSIO staff understand the importance of rolling out functionality, training staff on new functionality and training new staff on system operation…support efforts that are lacking for a number of EHR vendors.
When time is short, and users need quick resolution, ehrSIO’s hands-on methods and partnerships formed with software vendors pay off. We make time to serve the EHR user.
Additionally, ehrSIO Projects, LLC is a ground breaker in designing and managing focused product-support projects – We’ll work with your team to design a system to support your EHR focused on achieving your objectives. If you prefer we use an AGILE system to manage your projects, we’re familiar with the approach and will design that support project management strategy to maintain familiar processes.
The ehrSIO support process includes elements of due diligence any company reporting to a responsible board of directors, government agencies, funding sources and others’ needs. Sometimes justifying activities has to be a part of the support system design and daily activities.
The information to design a sensible and responsible purchase is available from many sources; what’s lacking in many agencies is the earned wisdom and knowledge gained supporting hundreds of Behavioral Health EHR’s. Leverage ehrSIO’s knowledge base garnered in over 20 years of service to the behavioral health sector. Make the move into outsourced EHR support. ehrSIO is ready to introduce staff to the new world of the EHR. Staff experienced in supporting multiple EHRs is available by connecting with Terry Mcleod at info@ehrsio.com.